I have lotsa #DewaltTools which I've found to be decent. Some are 25+ yrs old. Last winter I needed to replace some batteries so decided to move to try a new ecosystem. I ended up staying w #Dewalt, and their 20V lithium batts.

One of the tools I acquired was a drill that had been fine, but recently become annoying. It spontaneously switches direction! What a hassle. You think you're removing a screw then it decides to go the other direction! Yikes!

Let's see how their #customerService is!

Further on that #Dewalt product - I filled out an online form, and they got back to me with confirmation it was still under warranty and gave me the address of their local service centre.

I guess it gets fixed rather than replaced. I just have to drive it out to the far reaches of the opposite end of town. Maybe later this week.

Then I'm without my drill for a few weeks no doubt. Glad I have some working backups, but still – not what I paid for.

Update on my six month old #dewalt drill that developed a directional instability.

After I finally found their customer service their help was just to point me to their local service centre. So I had to drive across town to bring it in. It was still under warranty and today I picked up the repaired item after a motor and switch replacement.

Glad it was repaired, but disappointed that it failed and that they didn't make warranty coverage more effortless.